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hello@uberpet.co.uk

Raw Feeding Ltd t/a Uberpet, England, Registered No. 10746291

© 2018 Design by MoonJuice Creative Ltd.

RETURNS

Your right to cancel the contract

(i) If you are a consumer, you have a legal right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause (iii). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office. Please note that if you purchase from our shop you can only return the goods if they are faulty.

(ii) However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery.

(iii) Your legal right to cancel the Contract starts from the date on which we e-mail you to confirm receipt of your order, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:-

(a) If your Contract is for a single item (which is not delivered in instalments on separate days), the end date is the end of 14 days after the day on which you receive the Goods.

(b) If your Contract is for either one item (which is delivered in instalments on separate days) or multiple items (which are delivered on separate days), the end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.

(iv) To cancel a Contract, you just need to let us know that you have decided to cancel, as set out in clause (ii) above.

(v) If you cancel your Contract we will:

(a) refund the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening any sealed food containers). If we refund the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) refund any delivery costs you have paid.

(c) make any refunds due to you as soon as possible and in any event within the following deadlines:

(1) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or

(2) if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.

(vi) If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

(vii) We will make any refund to the credit card or debit card account used by you to pay.

(viii) If Goods have been delivered to you before you decide to cancel your Contract:

(a) Then, unless we otherwise notify you, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

(b) unless the Goods are faulty or not as described (in this case, see clause 5.6), you will be responsible for the cost of returning the Goods to us.

(ix) Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms & Conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

Cancellations

Unfortunately we cannot accept cancellation of contracts involving perishable goods unless they arrive damaged, faulty or not the items you ordered. If the goods are damaged, faulty or incorrect please follow the returns policy above.